Shipping Policy
Effective Date: February 11, 2025
At Diamond Zenith, we are committed to providing timely and reliable shipping services for all our customers. Below are the details of our shipping policy, including shipping methods, processing times, and costs. Please read the following carefully.
1. Shipping Methods
We offer a variety of shipping options to meet your needs. Shipping costs and delivery times vary based on the shipping method selected and your location.
- Standard Shipping: This is our most economical option and typically takes 5-7 business days for delivery within the United States.
- Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery times ranging from 2-3 business days.
- Express Shipping: For urgent deliveries, we offer express shipping with delivery within 1-2 business days.
All shipping times are estimates and may vary due to external factors such as weather conditions, holidays, or postal delays.
2. Shipping Costs
Shipping fees are calculated based on the size, weight, and destination of your order. The shipping cost will be displayed at checkout before you confirm your purchase.
- Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States.
- International Shipping: We currently do not offer international shipping. All shipments are limited to the United States only.
3. Order Processing Time
Once your order is placed and payment is processed, we aim to ship your order within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase. Once your order is shipped, you will receive a second email with tracking information.
4. Shipping Destinations
We currently ship to addresses within the United States only. Unfortunately, we do not offer shipping to international addresses at this time.
5. Tracking Your Order
Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website.
6. Shipping Delays
While we strive to process and ship all orders as quickly as possible, please note that Diamond Zenith is not responsible for any shipping delays caused by factors outside our control, including but not limited to:
- Weather conditions
- Carrier delays
- Holidays
- Customs delays for international shipments (if applicable)
If your order is delayed, we will notify you as soon as possible and provide updates when available.
7. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team at info@diamondzenith.com or call us at 315-329-8522 as soon as possible. We will assist you in filing a claim with the carrier, and if necessary, provide a replacement or refund based on the situation.
8. Address Accuracy
Please ensure that the shipping address provided is correct and complete. Diamond Zenith is not responsible for any delays or non-delivery caused by incorrect or incomplete shipping information. If you notice an error in your shipping address, please contact us immediately to make corrections before your order is shipped.
9. Shipping to P.O. Boxes
We do offer shipping to P.O. Boxes, but please note that some shipping methods may not be available for P.O. Box addresses. If this affects your order, we will contact you to arrange an alternative shipping method.
10. Changes to Shipping Policy
Diamond Zenith reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.
11. Contact Us
If you have any questions or need further assistance regarding shipping, please contact our customer service team at:
Email: info@diamondzenith.com
Phone: 315-329-8522