Refund and Returns Policy
Effective Date: February 11, 2025
At Diamond Zenith, we want to ensure that you are completely satisfied with your purchase. If you are not happy with your order, our Refund and Returns Policy is here to assist you. Please read the following terms carefully to understand your rights and the process.
1. Return Eligibility
We accept returns for most products within 30 days from the date of purchase. To qualify for a return, the following conditions must be met:
- The product must be in new, unused, and resalable condition.
- The product must be returned with its original packaging, including any tags, seals, or accessories.
- A valid proof of purchase (e.g., receipt, order confirmation email, or packing slip) must be provided.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalized products
- Gift cards and vouchers
- Digital products or downloadable content
- Items marked as “Final Sale” on the product page
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@diamondzenith.com or call us at 315-329-8522 within 30 days of receiving your order.
- Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will review your request and provide you with instructions on how to return the item. If approved, we will issue a return authorization.
4. Return Shipping
Once your return request is approved, you will be responsible for returning the item to:
Diamond Zenith
3654 Oak Street,
Fayetteville, New York,
United States
- Return Shipping Fees: If the return is due to a defective or incorrect item, Diamond Zenith will cover the cost of return shipping. Otherwise, customers are responsible for paying the return shipping fees.
- Shipping Insurance: We recommend using a traceable shipping service or purchasing shipping insurance for returns, as Diamond Zenith is not responsible for items lost during return shipment.
5. Refunds
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
- Shipping Costs: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).
6. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item and place a new order.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@diamondzenith.com or call us at 315-329-8522. We will provide a prepaid return shipping label for the defective item and either issue a full refund or send a replacement at no additional cost to you.
8. Late Returns
We are unable to accept returns on items that are returned after 30 days from the date of purchase. Returns received outside this period may be eligible for store credit or may be rejected at our discretion.
9. Final Sale Items
Items marked as “Final Sale” or discounted during clearance events are non-returnable and non-refundable.
10. Changes to the Refund and Returns Policy
Diamond Zenith reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.
11. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:
Email: info@diamondzenith.com
Phone: 315-329-8522