Sales Policy for Diamond Zenith

Effective Date: 

At Diamond Zenith, we are committed to providing our customers with high-quality bracelets and a seamless shopping experience. This Sales Policy outlines the terms and conditions under which we offer our products for sale on diamondzenith.com.

1. General Terms

By purchasing products from Diamond Zenith, you agree to the following terms:

  • You must be at least 18 years old or have permission from a legal guardian to purchase from our website.
  • All orders are subject to availability. We reserve the right to limit quantities, refuse or cancel orders at our discretion, and discontinue products at any time without prior notice.

2. Pricing and Payment

  • Currency: All prices listed on our website are in USD and do not include applicable taxes or shipping fees. These fees will be calculated and displayed at checkout.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and other secure payment options as listed during checkout.
  • Payment Authorization: By submitting your payment information, you authorize us to charge the total amount due, including any applicable taxes and shipping costs.
  • Price Changes: Prices may change at any time, but once your order has been placed, the price at the time of purchase is final and will not be affected by future changes.

3. Order Processing

  • Order Confirmation: Once you place an order, you will receive a confirmation email with the details of your purchase.
  • Processing Time: Orders are typically processed and shipped within 2-4 business days after payment is received.
  • Pre-Orders: Some items may be available for pre-order, with specific shipping dates noted on the product page. Orders containing pre-order items will be shipped once the entire order is ready.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs are calculated based on the destination and selected shipping method and will be displayed at checkout.
  • Shipping Providers: We use reliable shipping providers to ensure timely delivery. A tracking number will be provided via email once your order has shipped.
  • Domestic Shipping: We currently offer shipping within the United States. If you are interested in international shipping, please contact us for further details.
  • Delivery Time: Shipping times vary based on your location. Estimated delivery times will be provided at checkout and are not guaranteed due to factors beyond our control.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information about returning products, exchanges, and obtaining refunds.

6. Taxes and Duties

  • Sales Tax: Sales tax is applied to orders based on your shipping address and local tax laws. The applicable tax will be calculated and displayed at checkout.
  • International Duties and Taxes: If you are purchasing from outside the United States (if available), additional customs duties, taxes, and fees may apply. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

7. Order Cancellation

  • Before Shipment: You may cancel your order if it has not yet been shipped. Please contact us immediately at 315-329-8522 or info@diamondzenith.com. If the order has already been shipped, you will need to follow the return process outlined in our Refund and Returns Policy.
  • Order Rejection: We reserve the right to refuse or cancel orders for any reason, including suspected fraud, incorrect pricing, or issues beyond our control. In the event of a cancellation, we will notify you and provide a full refund.

8. Product Availability

  • Stock Levels: All products are subject to availability. In the rare case that an item you ordered is out of stock, we will contact you to provide an alternative product or offer a full refund.
  • Product Descriptions: We strive to provide accurate product descriptions and images. However, we cannot guarantee that the colors and details you see on your device will perfectly match the actual product due to variations in display devices.

9. Limitation of Liability

To the fullest extent permitted by law, Diamond Zenith will not be liable for any damages arising from the use or inability to use our products, or for any issues beyond our control, including delays in delivery or external security breaches.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review the policy regularly.

11. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at:

Diamond Zenith
Street: 3654 Oak Street, Fayetteville, New York, United States
Phone: 315-329-8522
Email: info@diamondzenith.com