Sales Policy 

Effective Date: February 11, 2025

Welcome to DiamondZenith, your premier destination for exquisite bracelet necklaces. Please read our Sales Policy carefully before making a purchase. By shopping with us, you agree to the following terms and conditions.

Company Information:

1. Ordering Process

1.1 Placing an Order

Customers can place orders directly through our website diamondzenith.com. Orders will be confirmed via email upon successful payment processing.

1.2 Order Modifications

Once an order is placed, modifications can be made within 24 hours by contacting our customer service at info@diamondzenith.com.

1.3 Order Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

2. Pricing & Payments

2.1 Pricing Policy

All prices are listed in USD and are subject to change without prior notice. Promotional discounts and offers are valid for a limited time only.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay

  • Google Pay

For security purposes, all payments are encrypted and processed through a secure gateway.

3. Shipping & Delivery

3.1 Shipping Locations

DiamondZenith ships worldwide. Shipping fees and delivery timeframes vary based on location.

3.2 Estimated Delivery Time

  • United States: 5-7 business days

  • International: 7-14 business days

3.3 Tracking Orders

Once shipped, customers will receive a tracking number via email to monitor their order status.

3.4 Customs & Duties

International customers may be subject to customs duties and taxes imposed by their local authorities. These charges are the responsibility of the customer.

4. Returns & Refunds

4.1 Return Eligibility

We accept returns within 30 days of delivery for unused and undamaged items in their original packaging.

4.2 Return Process

Customers must contact our support team at info@diamondzenith.com to initiate a return.

4.3 Refund Policy

Refunds will be processed within 5-7 business days after receiving the returned item. Shipping costs are non-refundable.

5. Warranty & Repairs

5.1 Warranty Coverage

All DiamondZenith jewelry pieces come with a one-year warranty covering manufacturing defects. This does not include damage caused by wear and tear, improper handling, or modifications by third parties.

5.2 Repair Services

For repairs beyond the warranty period, we offer paid repair services. Please contact our support team for details.

6. Customer Support

Our dedicated customer service team is available to assist you with any inquiries.

7. Terms & Conditions Updates

DiamondZenith reserves the right to update this policy at any time. Customers will be notified of any changes via our website.

At Diamond Zenith, we strive to provide an excellent shopping experience, offering high-quality products at competitive prices. This Sales Policy outlines the terms and conditions that apply when purchasing from our website. Please read the following carefully to understand our sales practices.

1. Product Availability and Pricing
All product prices listed on our website are in U.S. dollars and are subject to change without notice. While we strive to keep product availability and pricing up to date, we do not guarantee that all items listed on our website will be in stock or available at the listed price.

  • Price Adjustments: In the event of an error in product pricing or availability, we reserve the right to cancel or modify any orders placed at the incorrect price.
  • Promotions: Any special offers or discounts are subject to availability and may have specific terms and conditions. Promotions cannot be applied to previous purchases and cannot be combined with other offers unless explicitly stated.

2. Ordering Process
To place an order, simply follow the checkout process on our website:

  1. Add items to your shopping cart.
  2. Review your order and provide shipping information.
  3. Select your payment method and complete your payment.

Once your order is placed, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation carefully to ensure all items, quantities, and shipping details are correct.

3. Payment Terms
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as indicated during checkout

All payments are processed securely, and we do not store your payment information. Payment is due in full at the time of order placement. Orders will not be processed until full payment is received.

4. Shipping and Delivery
We offer a variety of shipping options, including standard and expedited shipping. Shipping fees are calculated based on your location and the size/weight of your order.

  • Shipping Time: Delivery times vary depending on the shipping method selected and your location. Typically, orders are processed within 1-2 business days.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor your package.
  • International Shipping: We currently only offer shipping within the United States. We do not ship internationally at this time.

5. Sales Tax
Sales tax will be applied to your order based on the shipping address, in accordance with local state and federal tax laws.

6. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel an order, please contact our customer service team immediately at info@diamondzenith.com or call us at 315-329-8522. Once an order has been processed or shipped, it cannot be canceled.

7. Returns and Refunds
We strive to ensure that you are satisfied with your purchase. For details on our return and refund process, please refer to our Refund and Returns Policy for full terms and instructions.

8. Warranty and Product Guarantee
Our products are covered by a limited warranty that guarantees they are free from defects in material or workmanship under normal use. If you encounter any issues with your product, please contact our customer service team for assistance.

9. Intellectual Property
All content on our website, including text, graphics, images, and logos, is owned by Diamond Zenith and is protected by intellectual property laws. Unauthorized use of any material on our website is prohibited.

10. Limitations of Liability
Diamond Zenith is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products or services. We are not responsible for any damages resulting from the misuse of our products or failure to follow care instructions.

11. Changes to This Sales Policy
Diamond Zenith reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.