Refund and Returns Policy
Effective Date: February 11, 2025
At Diamond Zenith, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward Refund and Returns Policy to help resolve any issues. Please read the following terms carefully to understand your rights and responsibilities.
Eligibility for Returns
We accept returns for most products within 30 days of the purchase date, provided the item is:
- In new, unused, and resalable condition.
- In its original packaging, including any tags, seals, and accessories.
- Accompanied by a valid proof of purchase (receipt, order confirmation email, or packing slip).
Certain items may be exempt from our return policy, including but not limited to:
- Custom-made or personalized products
- Gift cards and vouchers
- Digital products or downloads
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@diamondzenith.com or call us at 315-329-8522 within 30 days of receiving your order.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to send the item back to us.
- Please return the item to the following address:
Diamond Zenith
3654 Oak Street
Fayetteville, New York, United States
Refund Process
Once we receive your returned item and confirm that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method, and you will receive a notification once the refund has been processed.
- Processing Time: Refunds typically take 5-7 business days to be reflected in your account, depending on your bank or payment provider.
- Shipping Costs: If the return is due to a defective or incorrect item, we will cover the return shipping costs. Otherwise, the customer will be responsible for return shipping fees.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the replacement product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@diamondzenith.com or call us at 315-329-8522. We will provide you with a prepaid shipping label for the return and either send a replacement or issue a full refund.
Late Returns
We reserve the right to refuse returns on items that are received after 30 days from the date of purchase. Returns received outside of the 30-day window may be rejected or only eligible for store credit at our discretion.
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Items marked as “Final Sale”
- Products that have been used or altered in any way
- Gift cards or vouchers
Changes to This Policy
Diamond Zenith reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed of any updates.