Refund and Returns Policy for Diamond Zenith
Effective Date:
At Diamond Zenith, we are dedicated to ensuring your satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to request a return or exchange.
- Condition: The item must be returned in its original condition, unused, unworn, and with all original packaging and tags attached. Bracelets must not show any signs of wear or damage.
- Non-Returnable Items: Customized or personalized bracelets, gift cards, and final sale items are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@diamondzenith.com or call us at 315-329-8522 within 30 days of receiving your item. Provide your order number and the reason for the return.
- Return Approval: Once your return is approved, we will provide you with instructions and the return shipping address.
- Ship the Item: Ship the item back to us in its original packaging. You are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method.
3. Refund Process
Once your returned item is received and inspected, we will:
- Issue a refund to your original payment method within 5-7 business days of receiving the item.
- You will receive an email confirmation once your refund is processed.
Please note:
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- If the returned item is not in its original condition, or shows signs of wear or damage, a deduction may be made from your refund to cover the loss in value.
4. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@diamondzenith.com or call 315-329-8522 within 7 days of receiving the item. We will arrange for a replacement or refund and cover the return shipping cost.
6. Order Cancellations
You may cancel your order if it has not yet been shipped. Please contact us as soon as possible at 315-329-8522 or email us at info@diamondzenith.com. If the order has already been shipped, please follow the return process.
7. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Diamond Zenith
Street: 3654 Oak Street, Fayetteville, New York, United States
Phone: 315-329-8522
Email: info@diamondzenith.com